EMPLOYMENT OPPORTUNITIES
Gordian Health Solutions Inc. is a national population health management company based in Nashville, Tennessee. The company offers a comprehensive suite of products and services such as health risk analysis, telephonic and online health coaching, on-site health education, fitness center management and lifestyle and chronic condition management programs. Gordian works with employers, health plans and hospitals to identify, control, and manage health risk factors and their associated costs. Through targeted and tailored programs, and sophisticated tracking, monitoring and reporting, Gordian works with organizations to improve the health of their employee population and provide healthcare cost savings. Gordian’s proactive approach blends effective behavior modification techniques with proven technology and a personal touch. Our tailored programming targets the specific health risks of an individual and provides coaching and education to achieve optimal health and develop lifelong healthy habits.
At Gordian, we understand that exceptional people deserve more, so we give employees advantages that matter: competitive salaries and benefits, paid vacations, advancement opportunities, a company sponsored retirement plan, and a fast-paced culture that rewards innovation and diversity.
Today we’re looking for driven, passionate people to join our team. This is an excellent opportunity to join a fast growing company in a high growth industry. Bring your talents and ideas to Gordian, and we’ll give you the freedom and resources to make your career – and your life – more rewarding.
At this time, we are seeking exceptional candidates for:
Quality Assurance Analyst
Print Production Inventory Coordinator
Performance Analyst - Clinical Department
Coaching Center Team Lead
RFP Project Manager
Informatics Business Analyst
Training Specialist
Senior Manager Network Systems
Support Specialist
Accounting Manager
Director of Financial Planning
Quality Assurance Analyst
Reports to: Director, Quality
Summary Responsibilities:
The Quality Assurance Analyst develops and executes quality programs for identified processes within Gordian Health Solutions, Inc. through measurement, analysis, and control of those processes.
Summary Functions:
- Coordinate quality assurance and process improvement activities
- Develop and maintain standardized quality tools
- Review and document policies and procedures
- Audit processes and procedures
- Identify improvement opportunities
- Document audit findings, including trend analysis
- Facilitate quality training sessions
- Communicate with Management Team regarding quality program and results
- Foster of team environment both within Quality Department and with internal customers
- Participate in quality accreditation courses as deemed appropriate by Director of Quality
- Acquire and maintain URAC accreditation for Gordian Health Solutions, Inc.
- Other duties as assigned by a Manager of Quality or VP of Operations
- Testing large custom web applications
- Interpret SQL Queries/Statements
- Verify application data against SQL Queries/Statements
- Understand Software Development Lifecycle as it relates to the QA processes
- Bachelor’s degree or equivalent experience
- 1-2 years experience in any of the following areas:
- Customer Care (Gordian experience preferred)
- Information Technology (may be required)
- Policy and Procedure Documentation
- Project Management
- Quality Assurance
- Proficient in MSOffice Products (for PC): Word, Excel, PowerPoint, Outlook
- Excellent time and project management skills, oral/written communication skills, proven management and analytical abilities, effective and concise presentation skills
- Demonstrated skill in problem solving
- Highly developed communication skills, successfully demonstrated in effectively working with a wide a variety of people
- Organizes and manages work to achieve results
- Tracks performance so that problems are detected or prevented
- Exhibits consistent commitment to quality initiative
- Demonstrates ability to organize and present to a group setting
Print Production Inventory Coordinator
Reports to: Manager, Print Production
Summary Responsibilities:
The Print Production Inventory Coordinator will be responsible for the management of inventory receipt, storage, and ordering as well as timely and accurate mailings of participant paper communications and materials. This includes maintaining the inventory database with current costs (including lead time, sales tax, and shipping charges) and vendor data (contact name and address, etc) per item. Utilize forecasting tools to order inventory in a timely manner. The Print Production Inventory Coordinator will also be responsible for improving the current processes to allow for efficiencies due to company growth. Includes working with external vendors to effectively and seamlessly outsource where volumes and cost allow. Verifying that vendors are accurately and timely completing fulfillment per service level standards.
Summary Functions:
- Forecast needed material based on current utilization and future growth to ensure a just in time inventory
- Ensure all external vendors are stocked with appropriate materials
- Responsible for the timely and accurate printing, compilation, and mailing of letters and materials, including running weekly reports to make sure metrics are being met for internal and external production
- Attend communications debriefing meeting that takes place after Plan Design meeting with the client. Involvement will include managing the pricing/ordering of any client specific and non client specific material for rollouts all the way to destruction date or ship to client date of those materials when they are no longer needed
- Responsible for keeping all inventory (electronic and physical) up to date and in the appropriate locations for use by vendors and internal applications (ex: secure messaging)
- Negotiate with external vendors on pricing and delivery of materials
- Receive materials verifying quantity ordered against bill of lading and delivery quantity, includes generation of purchase orders and working closely with the Accounting department
- Verify Gordian is invoiced correctly and invoice detail is clear, communicate with vendors where invoice details need to be corrected (both pricing and description)
- Operate inserting/folding and postage meter machines
- Responsible for maintaining the Invoice Database – all receipts of shipments, cost of materials (including sales tax and shipping), location in Print Production, lead time required for order, vendor contact info
- Responsible for tracking and coordinating the resolution of all Fulfillment data integrity issues that arise and provide a resolution to prevent those issues from occurring in the future
- Provides support for internal and external clients and vendors when required – Support Log Resolution
- Bachelors degree or equivalent experience
- Demonstrated ability to effectively coordinate the activities of a production team
- Customer service, negotiation, communication and analytical skills
- Demonstrated ability to work effectively with external vendors
- Excellent oral and written communication skills
- Excellent organizational skills, including attention to details
- Excellent interpersonal skills
- MS Access skills preferred
- Inventory/Warehouse experience preferred
Performance Analyst
Reports to: Director, Clinical Services
Summary Responsibilities:
Responsible for the business related areas of the Coaching Center, including managing the budget, analysis, technical, metrics, call volume forecasting, workforce demand forecasting, and reporting functions. Also responsible for supporting the Director of Clinical Services and developing strategic initiatives for continual improvements, providing guidelines for efficient operations of the Coaching Center and related areas.
Summary Functions:
- Proactively enhances the efficiency, effectiveness and quality of work flow throughout the organization through strong coordination and communication across multiple departments.
- Maintains a set of metrics in order to measure the effectiveness of the Coaching Center in areas of quality, job satisfaction and efficiency, and uses these metrics to measure the effect of any changes.
- Provides operational reporting & analysis to management as required.
- Manages Coaching Center budget.
- Manage and maintain data from the following systems – Dialer, HMP, CosmoCom & Workforce Management.
- Assures that systems and processes are in place to promote and facilitate continuous improvement activities across the Coaching Center.
- Ensures that the technical solutions are meeting needs and are as efficient as possible.
- In collaboration with the Coaching Center leadership, develops and implements strategic plans to enhance the Company’s ability to meet the needs of existing and future clients.
- Provides analysis overview to management as required.
- Works closely with the Information Services department on implementation, installation, and operation of information and functional systems for the organization.
- Collaborates with clients to establish performance standards to meet service goals.
- Identifies services in danger of failing customer expectations, and recommends solution options.
- Ensures scalability by forecasting weekly/monthly call volume demand and workforce demand.
- Other duties as assigned by the Director of Clinical Services.
- Bachelor’s degree and five to seven years of related experience. MBA preferred.
- Technical knowledge required
- Fiscal management experience desired
- Experience with call center applications & technology a plus
- Excellent communications skills with ability to communicate effectively with customers and internal staff while under pressure
- Constant desire to improve efficiency and quality of operations
- Strong written and verbal communication skills
Coaching Center Team Leader
Reports to: Director, Coaching Center
Summary Responsibilities:
Leads and guides a team of highly knowledgeable, participant focused Health Coaches to ensure delivery of outstanding health coaching while meeting and exceeding business requirements. Responsibilities include day to day team management, planning, operation and problem solving to meet service levels, adherence to policies and procedures, accurate handling of accounts. Responsibilities also include quality and quantity monitoring, time and labor management, team and individual development.
Summary Functions:
- Continues to function as a Health Coach 50% of the time
- Ensure team performs in accordance with Gordian Health Solutions, Inc. and department policies and procedures
- Ensure team meets production and quality standards
- Works closely with team members guiding them to reach their personal best
- Perform quality improvement activities as directed by the department QA/Trainer
- Ongoing team and individual performance analysis and appraisal
- Respond to escalated customer complaint calls
- Assist with interviewing, selection and orientation of new employees
- Assist with ongoing staff education and the development of future leaders
- Keep department director aware of any need for employee counseling
- Focal point for communication dissemination from management to team and visa versa
- Attend scheduled team leader meetings
- People management, including Human Resource issues, staff development and scheduling
- Other duties as assigned by the Director of Clinical Services
- Team resource concerning products, clinical/coaching issues, customers, policies and procedures
- Assign daily calls and monitor completion progress
- Review and analyze team and individual metrics
- May coordinate or lead special projects
- Work with Customer Care to understand details of assigned client accounts. Work to ensure team understands client specifics
- Recommends creative process development
- Enables continuous team improvement
- Encourages and acknowledges team and individual achievements
- Bachelors degree in a health related discipline (nursing, dietetics, exercise science, health education, etc) or licensed in the state of Tennessee R.N. or L.P.N.
- Two years of clinical experience and/or one year experience in a wellness or disease management or case management position
- Demonstrated Tier 3 competencies (see attachment)
- Collaborative leadership style
- Exhibits high levels of integrity and ethical behavior
- Demonstrated skills in judgment, critical thinking, diplomacy and positive relationship building
- Multi-tasking skills
- Commitment to high quality and high production
- Demonstrated knowledge and use of Health Behavior Change Models
- Knowledge of healthy lifestyle issues and chronic diseases
- Outstanding knowledge of Gordian Health Solutions, Inc. computer system
- Outstanding knowledge of clinical department policies and procedures
- Ability to deliver and receive feedback in a positive manner
- Demonstrated leadership qualities
- PC literacy
RFP Project Manager
Reports to: Controller
Summary Responsibilities:
The RFP Project Manager manages the RFP from receipt to delivery for Gordian Health Solutions, Inc. also providing reporting and analysis.
Summary Functions:
- Using a focused project management approach, complete multiple assignments, occurring concurrently, accurately and within established timeframes/milestones.
- Provide accurate, thorough, completed RFP/Presentation drafts to appropriate parties by established milestone date.
- Conduct effective strategic planning sessions using department guidelines. These sessions will include many internal business partners from various departments and management levels.
- Coordinate and manage questions needing SME input and guidance.
- Update CRM to reflect the status of each project.
- Develop effective relationships with Business Development Team, Department Heads, Consultants, and others as defined.
- Show flexibility in responding to last-minute changes and revisions.
- Primary contact point for interactions during proposal process.
- Provide initial review of RFP identifying areas of opportunity and concern to fellow team members.
- Demonstrate consistently an understanding of what each RFP question is really asking, tying this understanding back to Gordian's product and service offerings.
- Show creativity as needed to customize responses to address specific questions while utilizing RFP database as primary source of content.
- Coordinate proposal production process to include quality assurance reviews (proof read, accuracy and comprehensive content) and management reviews (draft and final).
- Maintain an up-to-date database of effective responses.
- Maintain tracking of all proposals to allow assessment of revenue value, solution type, and win/loss analysis.
- Provide analysis of new market opportunities, including detailed analysis of potential market size, current state of marketplace, market trends, and key customer buying patterns to support sales team and product development in targeting best revenue opportunities.
- Initiate innovative ideas and creative approaches to help increase the efficiency and further the goals of the RFP Team.
- Complete other duties as assigned to support the team.
- Education: Bachelor's Degree or equivalent experience — preferably with concentration in Business, Marketing, or Journalism/English/Communications
- Experience: 4years sales support, proposal writing, and/or procurement
- Skills: strong organizational skills, ability to multi-task, written and oral communication skills, analytical, attention to detail, strong editing skills
- Ability and willingness to move with purpose, a strong sense of urgency, and limited or no supervision
- Proficient in Microsoft Office (mainly Outlook, Word, Excel)
Informatics Business Analyst
Reports to Adam Long
Summary Responsibilities:
Supports the VP of Research & Informatics in fulfilling informatics research, development and reporting objectives as directed including, but not limited to, optimized descriptive statistical reporting for internal and external client needs for such outcomes as participation, goal progress, participant satisfaction, employee productivity, call system and processing and fulfillment load determination and optimization. Software and data architecture development in a SQL environment is required; data warehousing and business intelligence software knowledge is preferred. The Informatics Business Analyst will work intimately with internal and external stakeholders to develop and maintain optimal reporting for client outcomes and internal business processes, which requires excellent oral and written communications skills. This person will also support other informatics colleagues in modeling of processes and outcomes associated with Gordian's population health and productivity interventions, and empirical research for quality, sales, marketing, and publications efforts.
Functions:
- Works intimately with BI Architect, DBA, and Directors of IT and Technical Solutions to develop and maintain optimal data management and storage for reliable descriptive statistical reporting
- Works closely with colleagues from Customer Care, Sales, Creative Services, among others, to proactively identify reporting needs/issues and create reliable, valid and understandable solutions
- Learns and applies descriptive and inferential statistical analyses as needed for such things as client reporting, internal informatics, and empirical research for publication
- Demonstrates excellent written and verbal communication skills
- Performs his/her job functions in accordance with Gordian Health Solutions and department policies and procedures
- Meets production and quality standards
- Contributes to creating a motivated, positive work environment
- Performs quality improvement activities as directed by the VP of Research & Informatics
- Assists in the development and implementation of approved programs within areas of responsibility
- Promptly responds to customer and co-worker inquiries
- When appropriate, assists with orientation of new employees and ongoing staff in-services
- Maintains frequent and open communication with department supervisor and colleagues
- Masters degree (or equivalent education & experience) in relevant scientific discipline
- Adept with Microsoft Office products, TSQL
- Ability to adapt to and master other software languages (e.g., MDX, SAS, VB)
- At least two years applied experience in programming and data management with the purpose of business analysis and/or business intelligence reporting
- Experience publishing and/or editing empirical research papers is preferred
- Demonstrable ability and desire to provide customer-focused service to internal and external clients
Please indicate your interest in this position by submitting your cover letter and resume to jobs@gordian-health.com.
Training Specialist
Reports to Denise Alexander
Summary Responsibilities:
Under the support and guidance of the Training Supervisor, the Training Specialist is responsible for assisting in the development, production, preparation, and implementation of various training programs related to the development and ongoing education and orientation of all Gordian Health Solutions Staff. Functions:
- Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies.
- Attends meetings and seminars to obtain information useful to training staff and to inform management of training programs and goals.
- Involved in the pilot testing, evaluation, and problem solving of new technologies as well as training methodologies.
- Able to identify the cause of performance gaps relating to the use of technology and implementing training initiatives to overcome such gaps.
- Ability to present complex technical material to non-technical people.
- May specialize in developing/implementing instructional software.
- Participates in and conducts technical training programs.
- Conducts training sessions covering specified areas such as those concerned with new employee orientation, on the job training, use of computers and software.
- Develops, organizes and updates methods and materials for training staff and may prepare curriculum such as lectures, ideas for group discussions, demonstrations, and workshops.
- Designs training programs, including classroom lectures, online courses, or self-study sessions.
- Formatting any deliverable items.
- Assist in collecting information necessary to evaluate training needs.
- Assisting in developing and updating policies and procedures for the training department.
- Manage multiple projects/initiatives at one time.
- Measure and track training.
- Maintain all administrative tasks.
- Develop an environment and culture consistent with Gordian Health Solutions mission, vision and values.
- Maintains daily open communication with Training Supervisor.
- Researches new training techniques and suggests enhancements to existing training programs.
- Stays abreast of new training methods and determines relevancy to company employees.
- A minimum of a Bachelors Degree, preferably in Communication or Education / Adult Learning, or equivalent experience.
- Experience in curriculum design and development preferred — both electronic and face to face delivery.
- Experience making effective presentations.
- Demonstrated ability to set and meet deadlines
- Positive interaction with other departments
- Detail oriented
- Positive attitude
- Demonstrated skills in critical thinking, diplomacy and positive relationship building
- Outstanding time management skills
- Multi-tasking skills
- Commitment to high quality and high production
- Knowledge of Gordian's computer system, policies and procedures
- Flexibility in scheduling
- Team building
- Work independently
- Working knowledge PowerPoint, Word, Excel, Access
- Ability to research
- Outstanding written and verbal communication. Recognize and promote the importance of good communication.
Please indicate your interest in this position by submitting your cover letter and resume to jobs@gordian-health.com.
Senior Manager Network Systems
Reports to: VP, Enterprise Systems
Summary Responsibilities:
This position is responsible for guiding the selection, implementation and maintenance of technology to meet the computing and communication needs of Gordian.
Summary Functions:
- Manage day-to-day information systems operations, providing necessary delivery of applications and end user support for all business functions.
- Manage and coordinate infrastructure for local networks, information and system security, and server requirements consistent with corporate infrastructure strategies and plans and unit requirements.
- Proactively participate in the design and implementation of the corporate strategies and decisions.
- Create the vision for the next generation data networks and applications.
- Manage the installation, maintenance and upgrades of LAN/WAN hardware including: firewalls, routers, switches, servers (MS Windows, MS Exchange, IIS, backup systems, network storage devices, printers, and UPS equipment).
- Selection, deployment and support of applications necessary to support local unique requirements.
- Coordination of local requirements and support for corporate applications.
- Provide day-to-day delegation of work assignments to direct reports.
- Communicate essential information to the local and corporate IT teams and manage team morale
- Preparation and administration of expense, capital budgets, and headcount, including assimilation of inputs from functional and business groups.
- Manage Systems Administration, Data Network, Telecom, and Helpdesk teams to support business initiatives.
- Develops Systems Administration, Network, Telecom, and Helpdesk support vision for the organization.
- Responsible for delivery of equipment, software licenses, and services to support client/internal projects.
- Provides tactical leadership in systematic resolution of data network and systems issues.
- Develops team processes for trouble-shooting, documenting, monitoring, and supporting network and server environments.
- Responsible for the Helpdesk performance and reporting i.e. downtime, ticket resolution and classification, issue trending, knowledge database, etc.
- Design and monitor network, telecom, storage, application, and computing infrastructure, with very high reliability and uptime requirements.
- Provide expertise, strategy, and vision for the technology infrastructure.
- Operations planning, including backup/disaster recovery and security/vulnerability assessments.
- Responsible for mobile device management and technology.
- Review, refine and monitor network usage policies and procedures.
- Establish and maintain network maintenance policies and procedures.
- The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required.
- Bachelors of Information Systems or equivalent work experience.
- 7+ years in networking, software applications, project management, and other technology.
- Direct experience managing all aspects of IT infrastructure (networking, server, telecom).
- Significant experience in project management, budgeting, and business process development.
- Technical understanding of enterprise IT architectures, Cisco IP networking, local and wide area networks, Windows computing platforms, server clustering, and enterprise applications.
- Familiar with standard concepts, practices, and procedures within the Data Networking, Systems Admin, Telecom, and Helpdesk disciplines.
- Understanding of remote access technologies: numerous VPN technologies, T1, T3, and CITRIX.
- Technology vendor management.
Support Specialist
Reports to: Director, Network/System Operations
Summary Responsibilities:
Installs, modifies, and makes repairs to computer hardware systems and provides technical assistance and training to network users by performing the duties outlined below.
Summary Functions:
- Receives questions from users having problems using computer related software and hardware or inquiring how to use specific software such as database, word processing, electronic mail, operating systems, and printing
- Answers user questions in person, via telephone or via email concerning system operation.
- Diagnoses system hardware, software and operator problems. Performs appropriate actions to correct problems based on knowledge of system operation. Refers all major hardware problems to service personnel for correction in a timely manner.
- Performs network troubleshooting to isolate and diagnose common network problems and provides users with network technical support. Responds to the needs and questions of users concerning their access of resources on the network.
- Performs basic network administration duties such as creating new accounts, directories, and granting access rights on the network system.
- Performs basic telephone/telecommunications administration duties such as setting up phones, creating extensions and voice mailboxes, etc. And, providing instruction to the user on the operations/functions of the telephone, etc.
- Installs and configures all new computers for use on the Gordian Health Solutions network in compliance with standard procedures. Loads and updates specified software packages such as operating systems, word processing or spreadsheet.
- Maintains a complete hardware and/or software listing for all equipment and peripherals for Gordian Health Solutions.
- Creates and updates documentation on various procedures concerning the job requirements and responsibilities as listed herein.
- Provides weekly updates, status, and completion information to supervisor.
- Two-year technical degree or Bachelor's degree preferred.
- Two years related experience and/or training; or equivalent combination of education and experience.
- Proficient in Microsoft Windows 2000 Pro and/or Windows XP and Microsoft Office Products.
- Ability to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from the staff.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Accounting Manager
Reports to: Controller
Summary Responsibilities:
The Accounting Manager is responsible for the overall monthly close including preparation of financial statements, Accounts Payable and Accounts Receivable functions.
Summary Functions:
- The Accounting Manager is responsible for supervising up to 3 employees.
- Responsible for overseeing monthly financial close & account reconciliation.
- Responsible for preparation of financial statements for the month, including cash flow.
- Will be involved with budgeting, including monthly variance analysis (actual & budget).
- Responsible for all activities in the accounts receivable function, including the following:
- Manages the monthly invoicing tasks and ensures accurate revenue recognition.
- Maintains accurate Accounts Receivable records and control reports.
- Ensures that invoicing is distributed to customers within stated time parameters.
- Manages collection activities such as sending follow-up inquiries, and negotiating with past due accounts.
- Audits methods and procedures of accounts receivable function to improve efficiency.
- Responsible for all activities in the accounts payable function, including the following:
- Ensures timely payments of vendor invoices and expense vouchers and maintains accurate Accounts Payable records and control reports.
- Reviews applicable accounting reports and accounts payable registers to ensure accuracy.
- Responsible for making sure Accounts Payable batches get posted and for preparing accounts payable register and related reports.
- Performs daily accounting activities, including the following:
- Maintenance of the general ledger and preparation of balance sheet account reconciliations.
- Responsible for maintaining the integrity of data between ledger and sub-ledgers. Also performs frequent analysis of account history
- Involved in preparing balance sheets, profit and loss statements, and other financial reports including a monthly Executive Summary of the organization's finances.
- Responsibilities also include analyzing trends, costs, revenues, and obligations incurred to predict future revenues and expenses.
- Manages a staff of accountants/clerks and reports to the Company Controller.
- Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.
- Bachelors degree in Accounting required
- Must have 5 – 7 years of experience in the accounting field
- Great Plains experience & report writing is preferred
- Experience with PeopleSoft is preferred
- 3 — 5 years of supervisory experience preferred
- Excellent communication and organizational skills required
Director of Financial Planning
Summary Responsibilities:
The Director of Financial Planning is responsible for the core pricing function at Gordian. The position also supports various functions of financial process and analysis including (but not limited to) forecasting revenue and supporting the corporate budgeting process.
Summary Functions:
- Evaluate and set pricing for all of Gordian products and services.
- Routinely evaluate pricing and cost to project and manage Gordian's margin.
- Support Sales and Client Services by creating and approving all final price quotes for new and existing business.
- Some light travel and direct communication with customers may be required.
- Maintain a system to ensure that pricing updates are communicated as necessary.
- Write, maintain and communicate policies and procedures in regard to the pricing process.
- Respond to the pricing portion of RFPs in a timely manner as requested by the RFP team.
- Assist in performing client profitability analysis.
- Maintain and provide a client list by revenue history and/or revenue forecast to Sales and Client Services as a resource for decision making.
- Support Product Development in evaluating new development costs and its affects on pricing.
- Support Vendor Management as it relates to cost and pricing negotiations.
- Support financial ad hoc requests from executive management.
- Assist in forecasting revenue.
- Assist in setting up and managing the corporate budgeting process.
- Assist in commission compensation analysis.
- Manage pricing changes using the Gordian CRM tool.
- Bachelors Degree in Business, Accounting or Finance and three to five years of applicable experience required
- MBA preferred
- Healthcare experience preferred
- Project Management experience preferred
- Able to follow instructions and work in a fast pace environment
- Ability to apply financial and accounting principles, theories and concepts
- Proficient in MS Office Suite; specifically MS Excel and MS Access
- Strong written and verbal communication skills
- Excellent time management and organizational skills